Privacy Policy

This Privacy Policy explains what information FAEVEZ Limo collects, how we use it, and how we protect it. FAEVEZ Limo is operated by FAEVEZ LLC (“FAEVEZ Limo,” “we,” “us,” or “our”). By using our website or booking our services, you agree to this policy.

Information We Collect

We collect the information you provide through our booking and contact forms, and when you communicate with us. This may include:

• Your name, email address, and phone number;
• Pickup location, destination, date, and time;
• Trip details such as service type, number of passengers, and preferred vehicle;
• Flight number for airport transfers, and any additional requests you share.

We may also collect basic technical information automatically when you visit the site (such as device and browser type) through cookies and similar technologies.

How We Use Your Information

We use your information to:

• Prepare a quote and confirm availability, vehicle options, and total fare;
• Confirm your booking and provide your transportation;
• Communicate with you about your reservation, including through WhatsApp and email;
• Process deposits and payments for confirmed bookings;
• Respond to your questions and improve our service.

Communications

When you choose to continue by WhatsApp or email, your trip details are shared through those channels so a FAEVEZ Limo agent can assist you. Those communications are handled by WhatsApp and your email provider under their own terms and privacy practices.

Payments

Payments and deposits are processed securely by Stripe. Your card details are entered directly into Stripe’s secure checkout. FAEVEZ Limo does not directly store your full card details. Stripe processes this information under its own privacy policy and applicable payment-security standards.

Website, Cookies & Security

Our website is hosted by a third-party provider and may use cookies and basic analytics to keep the site working and understand how it is used. We take reasonable measures to protect your information, though no website or transmission method is completely secure.

How We Share Information

We do not sell your personal information. We share it only when necessary to:

• Fulfil your booking — for example, with the chauffeur or service providers who complete your trip;
• Process your payment through Stripe;
• Comply with the law, or protect the safety and rights of our customers, staff, and the public.

Data Retention

We keep your information only for as long as needed to provide our services and meet legal, tax, and accounting requirements, after which we securely delete or anonymize it.

Your Privacy Choices

You may contact us to ask what information we hold about you, to correct it, or to request its deletion, subject to any records we are required to keep. We will respond within a reasonable time.

Contact Us

For any privacy questions or requests, please contact us: