Cancellation, Refund & No-Show Policy

We want your experience with FAEVEZ Limo to be clear and fair. This policy explains how booking deposits, cancellations, refunds, and no-shows are handled. FAEVEZ Limo is operated by FAEVEZ LLC.

Your Booking Deposit

The booking deposit secures your confirmed reservation and is credited toward your final confirmed fare. It is not an extra charge — it is part of the total you pay for your trip.

Cancelling Your Booking

• At least 24 hours before your scheduled pickup: your booking deposit is refundable, less any clearly disclosed non-recoverable third-party costs (for example, certain event, venue, or vendor fees already committed on your behalf).
• Within 24 hours of your scheduled pickup: your booking deposit may become non-refundable, because the vehicle and chauffeur have been reserved for you.

No-Show

A no-show occurs when the passenger cannot be located or reached at the confirmed pickup location and time after the agreed waiting period. In the event of a no-show, the booking deposit is non-refundable, and additional waiting or service charges may apply if they were previously disclosed.

Weddings, Events & Special Arrangements

Weddings, events, premium vehicles, long-distance travel, and special arrangements may have custom cancellation terms. Any such terms are disclosed to you before payment so you can decide with full information.

If FAEVEZ Limo Cancels

If FAEVEZ Limo cancels your booking and cannot provide a suitable alternative, all amounts you paid for the affected booking will be refunded.

How Refunds Are Processed

• Approved card refunds are returned to your original payment method.
• Once approved, your bank or payment processor may take approximately 5–10 business days to display the refund. This timing is set by the bank, not by FAEVEZ Limo.

How to Cancel

To cancel or change a booking, please contact us through our official phone, WhatsApp, or email so we can confirm your request promptly: